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Frequently Asked Questions
When will my order ship?
Your order will be processed in the order in which they are received. Please allow 5-7 business days for your order to be processed after its placed. All orders are sent via UPS Ground from Los Angeles, CA. Once your package has shipped, we will update you with tracking information.
Do you ship internationally?
No, at this time we only ship within the US.
What is your return policy?
Due to the nature of our product, once shipped, all sales are final and we do not accept exchanges at this time.
However, please feel free to reach out to us at hello@bybrookai.com with any questions or concerns regarding your order. We will respond in a timely manner and work together to come to a solution.
Do you take private label orders?
No, we currently do not offer private label orders.
