Frequently Asked Questions

When will my order ship ?
Your order will be processed in the order in which they are received. Please allow 3-5 business days for your order to be processed after its placed. All orders are sent via USPS Priority Mail from Long Beach, CA. Once your package has shipped, we will update you with tracking information.
Do you ship internationally?
No, at this time we only ship within the US.
What is your return policy?
Due to nature of our product, all sales are final and we do not accept exchanges or cancellations. Please feel free to contact us with any questions or concerns within 7 days of your product delivery date regarding your purchase.
Do you take private label orders?
No, we do not offer private label.
Do you offer custom collaborations and/or wholesale orders?
Yes! We offer a low minimum order quanity. Fill our out Contact Us form or email us with your vision at info@bybrookai.com.